BOOK ONLINE
Do you like to book things yourself but still want to take advantage of our preferred partner amenities? If so, then the Virtuoso online booking site is perfect for you!
For simple hotel only bookings, you can book on your own but still be a VIP with our perks and amenities.
Virtuoso’s Online Booking Tool gives you the ease and convenience of online booking – plus the value, amenities, and VIP treatment we know you love.
Enjoy our exclusive amenities at over thousands of Virtuoso properties around the world, such as:
Room upgrade on arrival, based on availability
Daily breakfast for two
Hotel credit for food, beverage or spa
Early check-in/late checkout, based on availability
Special Virtuoso experiences
And more!
Need a little help? Here’s a step by step guide:
Step 1) Create an account and choose Serena McClain as your advisor
If you don’t already have one, create an account with Virtuoso. Once you have done that, all you have to do is SIGN IN and identify Serena McClain as your Virtuoso Advisor. If you see rates but you are not able to book online, double check that you’ve selected Serena McClain as your advisor.
Step 2) Book Online
Follow the easy instructions in the booking tool. Simply enter your dates to view rates and availability, select the room you want, provide your contact and payment details, and submit!
Please note: We do not recommend this tool if you are booking multiple rooms, looking for connecting room options, or have multiple destinations/hotels in a larger/longer trip. Please contact us directly for those requests.
Step 3) Get excited and travel like a VIP!
Once you book, we will get an automatic alert. We will follow-up with your hotel as part of our usual hotel booking process to make sure you get the best treatment possible and that you receive all the usual recognitions for booking with Virtuoso and Wonder Travel Studio.
When NOT to book online via Virtuoso.com…
Programs other than Virtuoso
As we are members of virtually every affinity club and preferred partner program, sometimes there are programs that we recommend over Virtuoso. In these instances, we recommend you contact us directly to make sure we are getting you the best value and amenities.
These programs include:
Four Seasons Preferred Partner – Higher VIP status and better breakfast amenity (includes room service)
Dorchester Diamond Club – Often receives upgrade at booking
Mandarin Oriental Fan Club – Credit amenity received is more flexible than the Virtuoso credit
Shangri-La Luxury Circle – Often receives upgrade at booking
Complicated Hotel Bookings
The Virtuoso booking tool is not designed for multiple rooms, special requests, trips involving multiple hotels, or any other more complex room situation. For a booking request that goes beyond a simple hotel only reservation, it is still best to contact us directly.
Having trouble? Read below…
Easy Troubleshooting: If you are having problems booking, check to make sure you have created an account and are signed in. If you don’t have an account, the site will prompt you to “contact your advisor” and won’t allow you to make a booking.
You can’t make bookings in a mobile browser: The Virtuoso Booking Tool is not mobile friendly and won’t allow you to book if you are using a phone or iPad. In order to successfully book through the tool, you must book from a desktop computer/laptop.
Not all hotels are participating - You will see that not all hotels are participating in the program and many will direct you to contact your advisor to request a booking. In those cases you can use the web form on Virtuoso.com or contact us directly and we'll get your reservation booked.
Promotions - Not all promotions are created equal! Some promotions will not combine with Virtuoso rates, so you may not see all of them available when searching rates. If you have your eye on a special promotion, it’s best to reach out to us about it.
Bookings with 24 hours of travel: The booking tool does not allow for bookings made within 24 hours of travel.
Please note: you cannot cancel or change a booking via the Virtuoso Booking Tool. Please contact us directly if you need to change or cancel your booking.